Frequently asked

Clinisoothe+ Skin Purifier is formulated with high-purity hypochlorous, created through a controlled laboratory process that converts sodium hypochlorite into a stable, cosmetic-grade solution. This advanced hypochlorous technology provides gentle cleansing protection while remaining suitable for all skin types.

Clinisoothe+ Skin Purifier contains high-purity hypochlorous in a gentle, pH-balanced formulation. It is free from alcohol, petroleum, lanolin, oils and sulfates, and is non-irritating and suitable for even the most delicate skin. The formula is dermatologically tested for comfort, safety and compatibility.

Yes, Clinisoothe+ is suitable for all skin types, including those prone to acne, spots, eczema, psoriasis, sensitive and irritated skin and rosacea. To use Clinisoothe+ as part of your daily routine, we recommend spraying directly onto the skin after cleansing or apply using a soaked cotton pad. Discontinue use if irritation occurs.

Allergic reactions are unlikely, but if irritation occurs, discontinue use immediately. If the skin does not settle within 3–5 days, seek medical advice. When trying any new skincare product, we recommend patch testing on the inside of the elbow before first use. If you experience any redness or tingling you should return the product for a refund.

Phosphoric acid is used during the manufacturing process to help create the high-purity hypochlorous in Clinisoothe+. The final formulation is pH-balanced to match the skin, making it far less acidic than many everyday beverages and ensuring it remains gentle and comfortable to use.

Store Clinisoothe+ out of direct sunlight and out of the reach of children. If you prefer a cooling application, you may keep it in the fridge.

Many traditional cleansers rely on surfactants or harsh ingredients that can strip the skin. Clinisoothe+ uses advanced hypochlorous technology and a unique oxidizing method of action, without electrolysis, to provide gentle cosmetic cleansing support without disrupting the skin’s natural balance or causing dryness.

Clinisoothe+ is made in the US and UK in a dedicated ISO 13485 and ISO 9001 accredited facility, ensuring consistent quality and purity.

Clinisoothe+ contains high-purity hypochlorous, which can naturally produce a light, clean scent that some people associate with swimming pools. This is simply the nature of the ingredient. We do not add fragrance to ensure the formula remains gentle and suitable for sensitive skin.

Clinisoothe+ carries no contraindications and is safe to use if you are pregnant or breastfeeding. Always discontinue use if irritation occurs.

Clinisoothe+ is dermatologically tested, pH-balanced and gentle on the skin. However, we do not recommend using cosmetic topical products on children under 3 years of age. If you choose to use it on young children, perform a patch test first and discontinue use if any reaction occurs.

United States

Canada

For orders received before 12 noon, Mon-Fri.

Standard Shipping: Tracked service, provided by USPS or UPS.

Enter your mobile number at the checkout to receive live amendable shipping details.

If you are not completely satisfied with your order, we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. If 30 days or more have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your products must be unused and in the same condition that you received it. It must also be in the original packaging.

To start processing your return please email info@clinicalhealthusa.com. 

In your email, please include proof of purchase, your full name, date and method of purchase, stating the reason for the return and we will respond accordingly. Please note that we may need photo evidence as part of your return process.

Before returning your product, please read our returns policy.

To return your product, you should mail your product to: Clinical Health Technologies Inc. USA, Gardena, California 90248 USA  and we will issue you with a refund or exchange.

Please DO NOT ship your item unless you have ALREADY emailed us and notified us of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Customers can purchase Clinisoothe+ Skin Purifier from directly from us.clinisoothe.com, and Amazon and Walgreens.

If you have forgotten your login details for your Clinisoothe+ account, just click the Forgot your password? link on the login page. An email will be sent asking you to confirm your new password. If you are having troubles, please email our customer care centre at info@clinicalhealthusa.com and we will reset your login details.

Currently, Clinisoothe+ bought directly from this website can only be returned using our returns policy.

All components of Clinisoothe+ packaging and bottles, apart from the spray pump, are widely recyclable.

We are not yet a fully sustainable beauty brand, but we are well on the way to achieving this goal. Please see more information about our pledge to the earth on our sustainability page.

We pride ourselves on the fact that our packaging and product are suitable for vegans and is certified cruelty-free.

It’s not always easy to reduce packaging if your product is a liquid solution, but we are working hard to make sure that the benefits of Clinisoothe+ technology are not offset by the resources used to produce them. We are so pleased to share with you that 95% of the components of your Clinisoothe+ packaging, including the delivery box and outer packaging bottle, are recyclable. Before recycling the bottle, please discard the pump.

Please contact info@clinicalhealthusa.com if you have any questions or issues with your subscription.

You can cancel your subscription simply by logging onto your account and selecting “Manage my account” from there, you can either skip the month or cancel completely. 

Another way to access your account is to check in on your subscription emails, this will have a link to manage your account.

We have 4, 6 and 8 week subscription options to ensure that you never run out of Clinisoothe.

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

If you change your address, please update this information in the “My Account” section of the site so that we can ensure that no deliveries are sent to the wrong address.